Career at Caravelle Saigon

Careers at Caravelle

Opportunity knocks… on all of our doors!

For 58 years, the Caravelle Hotel (now called Caravelle Saigon) has ranked as one of the premier hotels in Vietnam and a true heritage property within Southeast Asia. This was as true in 1960s, when the international press corps frequented the hotel for work, for accommodation and for entertainment, as it is in the economic boom years of the 2000s.

After a major 1998 refurbishment, including construction of a complementary 24-storey tower, the hotel positioned itself at the forefront of Vietnam’s hospitality scene. Now, the hotel is on the verge of its most significant makeover and refreshment - the perfect time to come onboard and start living our Mission, Vision, and Values - Guest First, Warmth, Respect, Harmony, Integrity, and Kaizen.

There are many doors into Caravelle Saigon, and opportunity knocks on all of them.
Please contact us via recruitment@caravellehotel.com and let us grow your future together.
 

Download application form in PDF format

e-Application Form

Sales Manager
Corporate Segment


CANDIDATE NATIONALITY: Local

JOB SUMMARY – GENERAL SCOPE AND PURPOSE
• Sell and promote all revenue generatingareas of the Caravelle Saigon.
• Maintain good relationships and extend attentive service to existing productive accounts.
• Achieve budget and projected room night production of targeted sector.


ORGANISATIONAL RELATIONSHIPS
• Reports to DOS/DOSM (in absence DOS)
• Interacts with other departments staff, supervisors, managers and associates throughout the hotel.


DUTIES AND RESPONSIBILITIES

• The Sales Executive/Manager's mission is to primarily promote the hotelThis position is accountable for booking individual and/or group business on an established base of the top producing key accounts and for managing / converting high potential key prospects.
• Proactively manage a portfolio of accounts in the assigned geographic/business market with the objective of exceeding the budgeted room revenue.
• Proactively coordinating and conducting a minimum of 18 physical sales calls per week plus 4 storied introductions/ entertainment appointments. Including DOS/DOSM as requested/required.
• Proactively conduct targeted telesales activity
• Proactively coordinate, execute, and follow up domestic and overseas sales trips and missions as part of the S&M business plan.
• Service existing accounts and maximize business for other services of the Hotel i.e. Events @ Caravelle, Wining & Dining, Spa, Limousine, Membership and other available areas.
• Research and Identify major prospects and formulate sales action plan to convert them into clients.
• Annual RFP process preparation, prospecting and action and action
• Keep our marketing database up-to-date with detailed profiles of our Corporate accounts, pattern of usage, historical growth, key contact persons/telephone numbers/addresses, competitive hotels used/sales/volume/etc. 
• Meet with & entertain supportive and potential clients in order to maintain or develop a mutually beneficial business relationships.
• Constantly monitor and report on competitor activities including promotions, special rates and events.
• Maintain regular contact with all clients and report any adverse comments to management for rectification.
• Achieving the individual targets set and complete assignment on schedule.
• Submit daily sales report into Outlook system before leaving each day
• A weekly activity plan for the following week each Friday calls
• Be able to conduct extensive Hotel storied introductions and join any hosted functions and networking events (inside and outside hotel)  as directed by the Management.
• Handle issues related to his/her own accounts or handle any other matters as directed by DOS as immediate supervisor and/or DOSM
• Attend planned review sessions with DOS/DOSM to ensure KPO’s are being achieved


JOB REQUIREMENTS: 
• College/University degree
• Fluent English both spoken and written
• Confident outgoing personality
• Excellent communication skills with people of all levels
• Creative thinker
• Highly organised
• Previous hotel experience in the Corporate segment
• Excellent time management

A full job description will be provided on request

Assistant
Director of F&B


CANDIDATE NATIONALITY: Local

SUMMARY JOB DESCRIPTION    
• To assist the Director of F&B in all of his responsibilities and replaces him in his absence. 
• To assist in any of the outlets, including banquet operations
• Reports directly to the Executive Assistant Manager, F&B.
• Interacts professionally with all Department Heads.
• Maintains a high profile within the local community and the hotel.
• Co-ordinates flexible personnel management in close collaboration with Department Heads.


DUTIES AND RESPONSIBILITIES
• To assist the Executive Assistant Manager, F&B in monitoring standard of service and food and beverage quality. To work with the Outlet Managers, and take corrective action where necessary.
• To be present in the operation during the service periods in order to assist outlets and to monitor service standard and guest satisfaction.
• To assist the Executive Assistant Manager, F&B in ensuring that all Company and Hotel Policies and Procedures and Minimum Standards are adhered to.
• To represent the Executive Assistant Manager, F&B in his absence.
• To assist any of the outlets and banquets when necessary.
• To assist in the identification of market needs both hotel guests and the local market.
• To assist in monitoring and analyzing the activities and trends of competitive restaurants, bars and other hotel banqueting department.
• To assist in bringing all Outlet Managers up to date with market needs and trends and ensuring that their product meets these requirements.
• To assist each Outlet Manager in the planning and implementation of effective sales and promotional activities to ensure maximum revenues.
• To have a good out going guest contact in order to keep up to date on guest’s opinion and satisfaction.
• To assist in training and developing Heads of Department so that they are able to operate independently within their own profit centers.
• To assist each Heads of Department in planning and implementing effective training programs for their respective employees, in conjunction with the Training Manager and Departmental Trainers and to monitor effectiveness on the job training of trainers.
• To assist each Head of Department in maximizing productivity and employee morale and in maintaining discipline.
• To ensure a good communication between all staff and management.
• To assist the Executive Assistant Manager, F&B in all administrative jobs in the Food & Beverage Office.
• To assist the Executive Assistant Manager, F&B in preparing forms and reports.
• To monitor all costs and recommend measures to control them.
• To assist the Executive Assistant Manager, F&B in ensuring that each outlet and banquets are individually profitable.
• To carry out “Executive Assistant Manager, F&B on Duty” duties as scheduled.
• To respond to changes in the Food & Beverage function as dictated by the industry, company and hotel.


JOB REQUIREMENTS: 
• Male
• College/ University degree in hospitality management
• At least 02 years experience in position of F&B Manager and above at 4 and 5 stars hotels/resorts
• Fluent English both spoken and written
• Confident outgoing personality
• Excellent communication skills with people of all levels
• Leadership skill 
• Highly organised
• Excellent time management

With more-than-service professionals on Team Caravelle right now, we’ve become an incubator for the highest standards and the most polished hospitality experts in Vietnam. Whether you’re just starting out, or keen on a management role at a world class hotel, Caravelle Saigon may have a place for you.


Bartender

We are currently seeking for a professional Bartender who is passionate, outgoing and friendly with the ability to deliver extraordinary customer service. A high school or Intermediate degree particularly in Hospitality and English communication skills is required. Previous experience in the same position at a 4 - 5 star hotels is an advantage. Please contact the HR department or invite someone you know to apply via recruitment@caravellehotel.com 


Assistant Beverage Manager

We are looking for a passionate and friendly Assistant Beverage Manager who prides himself on the ability to deliver outstanding customer service. College/ University degree in Hospitality with fluent English skills are required. Same-level working experience in 4 -5 star hotels is a big advantage. Please connect HR asap or invite someone you know to apply via recruitment@caravellehotel.com


Security Officer

We are looking for a skilled and professional Security Officer with the ability to deliver outstanding customer service. High school or Intermediate degree is required with English communication skills. Same-level working experience at 4 – 5 star hotels is preferred. Please connect HR asap or invite someone you know to apply via recruitment@caravellehotel.com


Florist

We are looking for an experienced and professional Florist with keen eyes for aestheticism and a customer service mindset. You should hold a high school or Intermediate degree with English communication skills. 2 years of experience in flower arrangements for the conference, restaurant and wedding is much preferred. Please connect HR asap or invite someone you know to apply via recruitment@caravellehotel.com


Waitress

We are looking for a motivated, well-organised and attentive Waitress with customer service mindset. You should hold a high school or Intermediate degree with English communication skills. Students from Hotel – Restaurant or Tourism school are preferred. Please connect HR asap or invite someone you know to apply via recruitment@caravellehotel.com


e-Application Form

English Vietnamese Japanese

19 - 23 Lam Son Square, District 1 Ho Chi Minh City, Vietnam
Tel: (84-8) 3823 4999   Email: hotel@caravellehotel.com
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