Career at Caravelle Saigon

Careers at Caravelle

Opportunity knocks… on all of our doors!

For 59 years, the Caravelle Hotel (now called Caravelle Saigon) has ranked as one of the premier hotels in Vietnam and a true heritage property within Southeast Asia. This was as true in 1960s, when the international press corps frequented the hotel for work, for accommodation and for entertainment, as it is in the economic boom years of the 2000s.

After a major 1998 refurbishment, including construction of a complementary 24-storey tower, the hotel positioned itself at the forefront of Vietnam’s hospitality scene. Now, the hotel is on the verge of its most significant makeover and refreshment - the perfect time to come onboard and start living our Mission, Vision, and Values - Guest First, Warmth, Respect, Harmony, Integrity, and Kaizen.

There are many doors into Caravelle Saigon, and opportunity knocks on all of them.
Please contact us via recruitment@caravellehotel.com and let us grow your future together.
 

Download application form in PDF format

e-Application Form

Executive Housekeeper

CATEGORY: Housekeeping


CANDIDATE NATIONALITY: Local


SUMMARY JOB DESCRIPTION:

• Directs the administration of all housekeeping services to guestrooms, public and staff areas; ensures the highest standards of sanitation, safety, comfort and aesthetics, and directs all of housekeeping's projects and programmes.

• Uses objectives set by top management executives as a guide in planning more specific, measurable goals for the housekeeping department.

• Demonstrates full knowledge of personnel administration, laundry sanitation, preventive maintenance, uniform issue and control, fabrics and linens, cleaning chemicals, design, engineering, maintenance equipment, guestroom and public area cleaning procedures, scheduling, budgeting and office management.

• Reports directly to the Executive Assistant Manager – Rooms (or Rooms Divisions Manager).

• Liaises closely with Front Office Manager and Chief Security within Rooms Division. 

• Interacts professionally with all department heads or their delegates, vendors, contractors etc.

• Maintains a good rapport with hotel guests especially VIPs, repeating and long staying guests, and handles guest's complaints and special requests.

• Participates in community activities, professional organisations, and supplier relations and programs.


DUTIES AND RESPONSIBILITIES:
• Ensures that the hotel provides saleable, well-furnished and maintained guestrooms, public area, and internal offices.

• Be responsible for developing departmental policies and procedures by which the highest possible degree of cleanliness, maintenance and aesthetic value is achieved.

• Approves the schedule of all personnel activities according to occupancy and functions. Be flexible when establishing staffing patterns that permit the department to reach its goals within the limits of the budget plan.

• Inspects and patrols all housekeeping concerned areas frequently to check and confirm the quality standard.

• Checks VIP rooms prior to guest arrival.

• Visits evening shift and overnight shift periodically.

• Stands by in case of emergency, i.e. flooding, earthquake, etc.

• Ensures that all housekeeping staffs carry out their cleaning tasks in a consistent manner, assuring conformity to standards by constant inspection.

• Reviews staff performance in the areas of discipline, termination, and promotion. 

• Develops departmental training programmes.

• Enforces the standard of grooming, courteous service, meeting and exceeding guest expectations within the department.

• Maintains a smooth, timely communication between departments.

• Controls the overhead expenses and lives within the budget. Produces monthly reports on preventive maintenance and analysis of loss/usage per occupied room on every major expense category including but not limited to labour, chemicals, guestroom supplies, linens, laundry, uniforms and contract cleaning.

• Make recommendations for capital expenditure and special repair and maintenance programmes in all areas of the department.

• Monitors record keeping, purchasing, and inventory controls to forecast future expenditures including any potential enhancement in FF&E, in guestrooms, staff or public areas.  Be involved in any expansion plans by overall long-term planning as it relates to additional rooms as well as public areas.

• Approves all supply requisitions.

• Directly controls the “Lost & Found” and be responsible for smooth, timely communication between departments, guests and booking companies.

• Helps safeguard the hotel's assets by implementing control procedures for keys, linens, supplies, equipment, and other items.

• To attend to other job as requested by the management for the efficient functioning of the department and to respond to changes in departmental functions as dictated by the industry, company or hotel.  


JOB REQUIREMENTS:
• College / University degree
• Fluent English
• Good communication skills
• Creative thinker
• Highly organised
• Five star hotel experiences
• Excellent time management


Please contact Ms Phuong Vo – Director of Human Resources via email: phuong.vo@caravellehotel.com

IT Supervisor


CATEGORY: IT


CANDIDATE NATIONALITY: Local


SUMMARY JOB DESCRIPTION:

1. Reports directly to IT Manager
 
2. Performs basic "break/fix" requirements, along with regular maintenance and upgrade the Hotel's current IT systems to the most updated technology. Assists training on technology-based implementations in the Hotel.

DUTIES AND RESPONSIBILITIES:

1. Assist with the coordination of tasks of the IT Department.
 
2. Make sure that all hardware system is working properly and in good condition. 
 
3. Provide adequate proper training for all users in the day-to-day use of the appropriate system. 
 
4. Make sure that hardware and software maintenance program with third party are complied with. 
 
5. Make sure that all preventive maintenance procedures for hardware and software are complied with. 
 
6. Make sure that all system are operating at all times and coordinate repair services in emergency situations to minimize down time and guest complaints. 
 
7. Perform back up of all data on a periodic basis 
 
8. Maintain a complete understanding of the Employee Handbook and adhere to regulations contained therein. 
 
9. Maintain a complete understanding of the Hotel’s policy relating to fire, safety and health, and ensure all precautions are taken to safeguard against incidents for areas under your supervision. 
 
10. Perform other assignments to meet business needs as directed by your superiors.
 

JOB REQUIREMENTS:
• College graduated or above
 
• Good English communication
 
• Experienced for two-threes in hotel 4-5 stars is preferred. Self-motivated with Innovative thinking
 
• Strong interpersonal and communication skills. Strong leadership, coaching and counselling skills
 
• Strong analytical skills and strategic thinking
 
• High attention to detail
 
• Ability to organize and lead complex projects. Able to multi-task and prioritize tasks consistent with business objectives
 
• Computer literate with knowledge of Hotel software programs including PMS, POS, Word, Excel, PPT, and other industry related software required
 
• At least 5 years experience in hospitality IT 
 
• At least 1 year experience in same position
 
• At least 3 years experience with hotel wireless network, design and troubleshooting
 
• At least 2 years working with Opera and Micros system in data configuration, report creation and customisation
 
• Good knowledge in hotel IT infrastructure, hotel system applications
 
• Windows AD Managing, Scripting, Group Policy knowledge are required
 
• VM environment, Oracle Backup, Data Backup solutions knowledge
 
• Familiar to networking device (HP and Cisco)..,HP server hardware
 
• Good communication in English 
 
• Team player

Please contact via email: recruitment@caravellehotel.com

With more-than-service professionals on Team Caravelle right now, we’ve become an incubator for the highest standards and the most polished hospitality experts in Vietnam. Whether you’re just starting out, or keen on a management role at a world class hotel, Caravelle Saigon may have a place for you.


Please contact the HR department or invite someone you know to apply via recruitment@caravellehotel.com


e-Application Form

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Reservations
  • Breakfast included
  • Free wifi
  • Best rate guarantee
  • Earn Peakpoints
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