Caravelle Rewards

CARAVELLE REWARDS

Caravelle Rewards 2019 is a programme designed to recognise and reward bookers for their great support of Caravelle Saigon.

To make our programme easier for you to redeem points, we have made some exciting new changes to the existing programme. Launching on 1st March 2019, Caravelle Rewards will take over from the current Book & Win programme with the following point structure and redemption process.

Your current Book & Win points balance will be valid until 28th February 2019 with the new programme starting the very next day, so don’t miss out on redeeming those unused points now! Please contact our Caravelle Rewards team on (84) 28 3823 4999 or email: nga.le@caravellehotel.com for further information.

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CARAVELLE REWARDS (CR) BENEFITS

Start from 1st March to 31st December 2019


JOINING THE PROGRAMME:

Only local accounts are eligible for CR membership. It is not applicable for overseas account and travel agents. To join the programme, a valid, individual email address is required. Two members may not share the same email address. By becoming a CR member, members agree to receive emails such as:

• Point statements and other information relating to Member’s account.
• Caravelle Saigon’s Monthly Newsletter and Promotions.

The Hotel reserves the right to amend the rules, restrictions, programme benefits, and special offers without notice. Additionally, the Hotel reserves the right to adjust CR Point values as and when necessary to reflect changing market condition and to terminate the CR programme at any time.


REDEEMING POINTS:
Members may check their CR Point balance and redeem their CR Points for Rewards by:

• Written redemption request sent directly to nga.le@caravellehotel.com
• CR reward points should be claimed within 01 year from the Member’s checks out date, expired points will be automatically eliminated from the total balance without notice.
• Upon redemption, members shall collect their Reward Certificates for Caravelle Saigon products and services. Members shall state their intention to use the Reward Certificates at the point of reservation. Utilization of the Reward Certificates is subject to availability.


REWARD CERTIFICATES:
Rewards are subject to availability at time of request. The address to deliver the rewards should be notified.
Caravelle Saigon Product and Services: Reward certificates are valid for 06 months from the date of issue and are non-transferable, unless stated otherwise. Reward Certificates of Caravelle Saigon Productions and services are available to collect after 05 working days. Members shall state their intention to use the Reward Certificates at the point of reservation. Utilization of the Reward Certificates is subject to availability. Unused Reward Certificates may not be extended, returned for credit to the Member’s accounts, or exchanged for cash.


CERTIFICATE OF OUTSIDE PARTNERS:
Members are solely responsible for making reservations and for confirmation of stays or services provided by CR participating Partners. All vouchers issued by outside Partners will be subject to the outside Partners terms of use.


MEMBER’S RESPONSIBILITY:
It is the Members’ responsibility to quote their CR membership number when making reservations. Members who are missing credit from their CR member account should notify the CR Membership Services within 60 days from the check-out date. Otherwise, the relevant CR Points will be forfeited. Any claims for missing CR Points can be forwarded to CR Membership Services via email. Whenever there is a change of personal profile, it is the Member’s sole responsibility to inform CR Membership Services in writing. Points cannot be redeemed after resignation.

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